Privacy Policy

Guuey is an agent-hosting platform operated by Loqu Inc. (“Loqu”, “we”, “us”) at guuey.com and its subdomains (the “Service”). This policy describes what data we collect when you use the Service, how we use it, and the choices you have.

• Account data — the email address you sign in with, and basic account settings.
• Builder content — the agent definitions you deploy: configuration, system prompts, code you upload, and the per-agent environment variables and secrets you set.
• Conversation history — the messages exchanged with agents hosted on the Service, persisted so conversations can be resumed and reviewed.
• Usage and metering data — records of deployments, agent invocations, and metered LLM usage, used to operate the Service and calculate billing.
• Billing data — handled by Stripe, our payment processor. Your card details are collected by Stripe and never touch Guuey systems; we receive only the billing metadata needed to manage your subscription and invoices.
• Cookies — we use cookies to keep you signed in (authentication sessions). We also record product analytics events (for example, sign-ups and feature usage) to understand and improve the Service.

We use the data above to provide and operate the Service: to run your agents, persist and serve conversation history, meter usage, bill you, secure the platform, respond to support requests, and improve the product. We do not use your builder content or conversation history to train machine-learning models, and we do not sell personal data.

The Service runs on Amazon Web Services. Account data, agent configurations, and conversation history are stored in the AWS us-east-1 region (Northern Virginia, United States). Data is encrypted in transit and at rest, and per-agent secrets are additionally encrypted before storage.

We share data only with the processors needed to run the Service:

• Model providers — when your agent makes an LLM call through the Service, the request content (such as prompts and conversation messages) is proxied to the configured model provider (Anthropic, OpenAI, or Google) to generate the response.
• Amazon Web Services — cloud infrastructure and storage.
• Stripe — payment processing.

If you connect your agent to external MCP servers or other third-party services, data your agent sends to those services is governed by their own terms and privacy policies. We may also disclose data where required by law.

We keep your account data, builder content, and conversation history while your account is active. Database point-in-time-recovery backups are retained for up to 35 days, deployment build artifacts expire after 30 days, and agent runtime logs (which can include conversation content) are retained for 30 days. Retention for other operational records is as described in the product documentation.

You can delete individual agents and their configuration from the console at any time. To delete your account and the personal data associated with it, request account deletion — or contact us at hello@guuey.com and we will process the deletion. Residual copies in backups age out within the retention windows above.

Agent workloads run on isolated infrastructure with sandboxing between customer workloads. Data is encrypted in transit and at rest. Access to production systems is restricted to authorized personnel. No system is perfectly secure; if we learn of a breach affecting your personal data, we will notify you as required by applicable law.

The Service is not directed to children under 13, and we do not knowingly collect personal data from them.

We may update this policy as the Service evolves. If a change is material we will give notice — for example by email or in the console — before it takes effect. The “Last updated” date above reflects the current version.

Privacy questions or requests: hello@guuey.com. See also our Terms of Service.