Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Loqu Inc. (“Loqu”, “we”, “us”), the operator of Guuey — the agent-hosting platform available at guuey.com and its subdomains (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

Guuey lets builders deploy and run AI agents on managed, isolated infrastructure. This includes: scaffolding and deployment tooling (such as the Guuey CLI), a no-code agent builder, hosted agent endpoints, hosted MCP servers, managed access to third-party large-language-model providers with metered usage, per-agent environment variables and secrets, conversation history and per-user agent memory, an end-user client for discovering and using published agents, and a web console for managing apps, deployments, and billing.

The Service is under active development. Features may change, be added, or be removed. Where a capability is documented, the product documentation describes its current behavior.

You need an account to build on the Service. If you are chatting with a builder’s published agent as a guest, sections 1, 4, 6, 12 and 13 still apply to you. You can sign in with email and password or through a supported sign-in provider (Google, GitHub, or Apple, depending on the surface); sign-ins that share the same verified email address are treated as one Guuey account. You are responsible for safeguarding your credentials, API keys, and deploy tokens, and for all activity under your account. Notify us promptly at hello@guuey.com if you believe your account has been compromised.

You must be at least 13 years old to use the Service, and at least 18 (or the age of majority where you live) to purchase paid plans. You represent that you are not located in an embargoed jurisdiction, are not on any US denied-party list, and will comply with US export-control and sanctions laws in using the Service.

You agree not to use the Service to:

• break the law, or build or operate agents that do so;
• attempt to escape, probe, or interfere with the isolation boundaries of the hosting infrastructure, or access other customers' workloads or data;
• circumvent usage metering, rate limits, or billing;
• distribute malware, conduct phishing, or generate spam or abusive traffic;
• infringe the intellectual-property, privacy, or other rights of others;
• create, distribute, or facilitate child sexual abuse material or any sexual content involving minors (zero tolerance);
• harass, threaten, or target individuals;
• mine cryptocurrency, or use compute or network resources beyond the agent workload purchased;
• operate command-and-control, botnet, proxy, relay, or anonymization infrastructure;
• scrape or conduct bulk data collection in violation of third-party terms;
• resell, sublicense, or offer the Service as a competing hosted offering.

We may suspend or throttle workloads that endanger the platform, other customers, or third parties. We may enforce technical controls (including egress restrictions, rate limits, and resource caps) and investigate suspected violations.

You retain ownership of the content you bring to the Service — agent definitions and configuration, system prompts, code, environment variables and secrets, and the conversation data your agents produce (collectively, “Customer Content”). You grant us the rights needed to host, store, transmit, and process Customer Content solely to provide and operate the Service. We do not use Customer Content to train machine-learning models.

You are responsible for the agents you deploy: their system prompts, the tools and MCP servers you connect, the outputs they generate, and your own terms with any end users of your agents. Where your agents collect or store data about your end users — such as conversations and per-app agent memory — Guuey processes that data on your behalf, and you are responsible for having the necessary rights and notices in place with your end users, including honoring their deletion requests (the Service provides erasure tooling for this). Outputs are produced by third-party large-language models and may be inaccurate; you should not rely on them without appropriate review for your use case.

The Service depends on third-party providers, including cloud infrastructure (Amazon Web Services), model providers whose LLM calls we proxy on your behalf (such as Anthropic, OpenAI, and Google), and Stripe for payment processing. Your use of the Service is also subject to any usage policies those providers impose on traffic we send them. If you connect your agent to external MCP servers or other third-party services, your relationship with those services is your own.

Paid features are billed through Stripe. Subscriptions are billed per app, and hosted MCP servers are billed through a workspace hosting subscription. Usage-based charges — such as metered LLM token usage through managed provider keys — accrue as described in the pricing shown in the console and product documentation at the time of use. New accounts receive a one-time $5 trial credit toward metered usage (granted to your personal workspace). Your card details are handled by Stripe and never touch Guuey systems. Except where required by law, fees are non-refundable.

Paid subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time from the billing page in the console; cancellation takes effect at the end of the current billing period. Metered usage continues to accrue until the associated apps are paused or deleted. If a subscription lapses or payment fails, we may suspend, pause, or downgrade the associated paid features.

Fees are exclusive of taxes, which you are responsible for; we collect tax where required. Price changes to existing subscriptions take effect at your next renewal with at least 30 days’ notice.

You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breach of these Terms, for non-payment, or where necessary to protect the platform or comply with law. On account deletion we delete Customer Content as described in the Privacy Policy.

We retain all rights in the Service, including the platform, console, CLI, and documentation. Open-source components we publish are licensed under their respective open-source licenses, which govern in place of this section for those components.

If you believe content hosted on the Service infringes your copyright, send a notice to our designated agent at hello@guuey.com that includes: identification of the copyrighted work; identification and the location of the allegedly infringing material; your contact information; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act on the copyright owner’s behalf; and your physical or electronic signature. We will remove or disable access to material identified in a valid notice and notify the account that posted it, which may respond with a counter-notice.

We terminate, in appropriate circumstances, the accounts of repeat infringers. Our designated agent is registered with the US Copyright Office.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Loqu will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability arising out of the Service is limited to the amounts you paid us for the Service in the twelve months before the claim arose.

You will defend, indemnify, and hold harmless Loqu Inc. and its officers, directors, employees, and agents from and against any third-party claim, and resulting damages and reasonable costs, arising out of (a) your Customer Content or the behavior of agents you deploy, (b) your relationships with your end users and your data practices, (c) your breach of these Terms, including Section 4, or (d) your violation of law or of the rights of any third party.

We may update these Terms as the Service evolves. If a change is material we will give notice — for example by email or in the console — before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance.

These Terms are governed by the laws of the jurisdiction in which Loqu Inc. is established, without regard to conflict-of-laws rules.

These Terms, together with the Privacy Policy, are the entire agreement between you and Loqu regarding the Service and supersede any prior agreements on that subject. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will stay in full effect. Loqu may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our prior written consent. If we do not enforce a provision, that is not a waiver of our right to enforce it later. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including failures of cloud infrastructure or model providers, natural disasters, labor disputes, or acts of government.

Questions about these Terms: hello@guuey.com. See also our Privacy Policy.